How Lonzo’s Cut Costs with Contactless Ordering

Learn about how Orderspot has helped Lonzo's Restaurant & Bakery's business using contactless menus.

How Lonzo’s Cut Costs with Contactless Ordering

Learn about how Orderspot has helped Lonzo's Restaurant & Bakery's business using contactless menus.

Lonzo’s is a thriving restaurant with a strong local following. However, COVID-19 caused restaurant sales to drop 80%. Lonzo’s was looking for ways to cut costs on labor and online ordering commissions and grow their digital marketing presence.

Vendor Type: Full Service Restaurant

Location: Culver City, CA

14 years ago, Jose opened up a family-run bakery with the dream of someday expanding it into a restaurant. After years of hard work, he finally succeeded, opening Lonzo’s Restaurant after his son. Since then, Lonzo’s has become a staple of the local community and beyond, earning features in publications such as LA Times, LA Mag, and Jonathan Gold. 

When it came to the onset of COVID-19, however, not even this beloved community restaurant was immune to the effects. By mid-April, their sales had declined by 80%, and they were forced to let go of 5 of their 7 employees. 

To make matters worse, third-party apps weren’t helping. Paying 20-30% commissions to apps like Grubhub, Uber Eats, and Postmates left Lonzo's with little profit margins. So, they decided to look for a better solution. We introduced Lonzo's to Orderspot's solutions, and they adopted Orderspot's Order & Pay system for their restaurant. With customers having access to contactless QR menus from their phones and use contactless ordering and payment, Lonzo’s has been able to cut labor costs by 71% saved $3k in commission fees paid to each third-party app.

Not only did Lonzo's operations and profits gain from using Orderspot, their customers did too! Using QR code contactless menus and solutions allowed Lonzo's to strengthen relationships with their customers while also keeping them safe and at lower risk of COVID-19. By putting their Orderspot menu on their website, Instagram account, and in-store, they receive 400+ monthly orders with an average check size of $51.30. The switch to Orderspot led to an increase in average check size by 150%.

Check to see if Orderspot would be a good fit for your restaurant, too! Get started today by signing up below or schedule a demo with our Sales Team.

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